Frequently Asked Questions - FAQs

GENERAL FAQs

How do you base your pricing?

Our pricing is based on onsite estimates. We will come out to your facility and take a look at the work that you would like us to perform. We will then come back to our office and write up an estimate for the work. Initial estimates are not final, they are only a base approximation.

What is your area of operation?

Out Headquarters is based out of Lake Zurich, Illinois. The majority of our customers are in Chicago and the Chicagoland area.  We have recently started to expanded our services to serve all of the Midwest, Southwestern, and Southeastern United States. However, we have the ability to travel all throughout the United States to serve your facility.

Am I able to come to your office and take a look at your transformer oil analysis laboratory and repair facility?

Yes.  We encourage our customers to come out to our facility and be comfortable with our experts, diagnostic equipment, and procedures. Our customers will be impressed with our expanding capabilities and state of the art facility.

Do you offer free estimates?

We will come out to your facility at no cost to you to analyze your problem and write up an estimate for the work.

INFRARED FAQs

Does our facility's equipment need to be shutdown or turned off to perform an electrical infrared inspection?

No. Infrared inspections are done while the equipment is on and active. This allows our electrical engineer to detect lose connections, overheated and failing electrical components.

Do electrical panels and covers need to be removed?

Yes. It is essential that the electrical components are visually exposed to the infrared camera in order to provide the best results.

How often should my facility's equipment be inspected?

Many insurance companies, the Illinois Department of Public Health, and the Joint Commission all require infrared inspection to be performed once a year. This is because the items that are inspected once a year might not be running at full capacity. If you check these items every year there is a better chance of catching a problem.

How does this type of inspection improve the efficiency of my equipment and facility?

Lose connections, overheated and failing electrical components can lead to arc flashes, fires and explosions in electrical distribution equipment. Hence, infrared inspections are the most reliable method for detecting such faults. Consequently, early detection of electrical faults could potentially save a company thousands of dollars in costly repairs, production downtime and insurance claims.

How long does an infrared inspection take?

The time to complete the inspection depends on the size of the facility in question. The usual completion time for a large facility is 3-4 days (with three men working eight hours a day).

What can I do to help the infrared inspection process as a customer?

It is crucial that you inform our electrical engineers of any and all safety hazards that might not otherwise be noticed or interfere with the inspection process. At times, it may be necessary for a member of your facility to walk with our team to ensure that all electrical components are inspected. If this is not possible a blueprint and one-line diagram of the facility should suffice.